You only enter your 2FA code when logging into the Dashboard, you are not prompted to enter the code each time you attempt to initiate a Take Control connection.įor more information, see Two-Factor Authentication Take Control URLs If you opt to proceed with 2FA setup from this dialog, you are logged out of the current Dashboard session to complete the 2FA activation process. If you have the required Dashboard permissions set up, but 2FA is not active for your account, you are prompted to setup 2FA before initiating a remote connection. The additional layer of security provided by 2FA helps to prevent unauthorized Dashboard access, particularly when connecting to a remote computer. In addition to the relevant Take Control permissions, you must log in to the Dashboard using a Two-Factor Authentication (2FA) active login before you can initiate a remote session. Take Control (N-able) will continue to work on older Operating Systems, but we no longer test, develop or provide support for these versions. Take Control (N-able): mac0S 10.12 and later are classed as Supported.

Take Control Viewerįor supported Operating Systems and associated Monitoring Agent (where applicable), see Supported Operating Systems: Windows and Supported Operating Systems: Mac The Take Control viewer, which is installed on devices providing assistance, is available for the following Operating Systems. Where these permissions are not set, the technician connecting to the remote device may be unable to view or share the screen. For more information, see Configure macOS for Take Control sessions. Windows Server 2008 and Windows 7, supports Server Core versions of Windowsĭue to Apple updates, from macOS 10.14 (Mojave) the end-user must authorize access and interactions for remote control solutions. The Take Control host, which is installed on devices requiring assistance, is available for the following Operating Systems. To use Take Control,the following monitoring Agents are the required as specified on the target devices.įor information about updating the Agents, see Update the Windows Agent and Update the Mac Agent. the available number of permanent agent installsįor more information, see License and role information in the Take Control User Guide.the number of technicians who can log into Take Control at the same time.Take Control Requirements and Permissions License and role information

Teamviewer mac permissions